Cart 0

Refund Policy

 

Returns

Any product you purchase for OPFOR Airsoft and Hobby is covered by our 7 day Return Policy! If you find the product you receive to be defective, you can return the item in like-new, unopened, and/or unused condition within 7 days.

Additionally, extended manufacturers warranties may be offered on some items.

Before attempting to return any Product, contact us to obtain an RMA #.


By Email: opforhobby@gmail.com
By Phone: 763-241-5099

An RMA # is required for all returns. If an item is returned without an RMA #, it will be shipped back to the buyer at the buyers expense.

The 7 day returns and warranty policy starts at the date of delivery.
All Warranty related returns will be inspected to determine warranty coverage.
Return requests are answered in the order they are received. Please allow 1-3 business days for our customer service team to process your return request.
All returns are subject to inspection by our returns department before being processed. Returns that are missing the factory packaging, are not returned in new condition, opened or used consumables, or show signs of abuse may be subject to a minimum 20% restocking fee.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The following will void your warranty and ability to return an item.

  • Attempting to disassemble, repair, upgrade, or alter the product in any way.
  • The removal of the federally mandated orange tip, any warnings or safety labels for airsoft guns.
  • Removing any markings on an airsoft gun required by state/city law including any items sent to/from California (such as specified by California Airsoft Law SB199).
  • The use of BBs in an airsoft gun that are not sold on opforhobby.com.
  • External wear and tear on an airsoft gun or Traxxas RC.
  • Use of LiPO/LiFE/Li-Ion or any other high voltage/current batteries in airsoft guns not specifically advertised by the manufacturer or OPFOR Airsoft and Hobby as "LiPO, LiFE, or LiION-Ready"
  • Clothing, tactical gear, and other accessories that are soiled or missing the original tags can not be returned under any circumstances. 
  • Airsoft guns are not fidget spinners! Playing with the moving parts may result jamming or damaging that part. If this is found to be the case the warranty will be void for the item.


Manufacturers warranties may require registration upon receiving the item. It is the buyers responsibility to register the product to to eligible for the warranty. All manufacturer warranties must be performed through the manufacturer. Contact the manufacturer through their website or as otherwise stated on the documentation included with the product.

Lost Packages

If you believe your package was lost by the shipping company notify us immediately. If the tracking information shows that the package has been delivered we must be notified within 5 business days so that we can notify the shipping company. If the shipping company can not locate the package we will be in contact with you as soon as possible to resolve the issue. Finally, we understand that mail theft is an issue in some areas, however we can not be held responsible for packages that have been stolen if the tracking states they were delivered to the address provided by the customer.

Damaged Packages

If your package is delivered with shipping damage it must be reported within 5 business days of delivery. We will gladly help you in filing a claim with the shipping company that caused the damages. The original shipping and product packaging must be kept intact for the shipping company to complete the claims process. When reporting shipping damage to us we request that you include a detailed description of how you received the package along with photographs showing the damage.

Misdelivered Packages

Packages that are shipped to a different or wrong address due to an incorrect address being provided at checkout are not eligible for a refund of any kind. We will attempt to contact you if we believe that the address you provided is incomplete or invalid, however it is your responsibility to provide a correct address. If we are unable to contact you in a timely manner by email or phone we may ship the product to complete our shipping method deadlines. If you believe your package may be going to a different address than the one you provided, you can attempt to contact the carrier and request that the package be rerouted to a local pickup location such as a post office or UPS pickup location. Please note that these services are provided by the carrier and may incur additional fees.

Stolen Packages

If you believe that your package has been stolen, notify your local law enforcement immediately. We take lost or stolen packages seriously any would like to assist you in opening an official investigation for missing mail. Furthermore, if you believe your package was stolen we are happy to assist you in filing any applicable U.S. Postal Inspection Service Mail Theft Complaints as tampering with mail is a federal offense. Be advised as part of either process an official USPS Postal Investigator or UPS/Fedex Claims Agent may attempt to contact you, in person, via phone, or online to further investigate your claims. If you believe you were the victim of mail theft and have filed a police report please send us the Police Report Number so we can include it in the USPS theft investigation. Finally, while we understand that mail theft is an issue in some areas, we cannot be held responsible for packages that are stolen if tracking information states the package was delivered to the address provided by the customer. If you are concerned that your area may be unsafe to ship to, we encourage you to have packages delivered to secure pickup locations such as a UPS store.

Missing items

Missing items from your order must be reported within 48 hours of receiving your package. We will be in contact with you as soon as possible to resolve the issue. If you believe the missing items are related to shipping damage, please follow the steps in the shipping damage section.

Additional non-returnable items:

  • Gift cards
  • Batteries 
  • Airsoft BBs
  • Perishable items


To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at opforhobby@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at opforhobby@gmail.com and send your item to: 18033 Zane St, Suite C, Elk River MN 55330, United States.

Shipping
To return your product, you should mail your product to:
18033 Zane St, Suite C, Elk River MN, 55330 United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.